|
020 -INTERNATIONAL STANDARD BOOK NUMBER
|
|
|
|
040 -CATALOGING SOURCE
|
|
a
Original cataloging agency
NEU GrandLibrary
|
|
|
050 -LIBRARY OF CONGRESS CALL NUMBER
|
|
a
Classification number
TS156
|
|
b
Item number
.P36 2001
|
|
|
082 -DEWEY DECIMAL CLASSIFICATION NUMBER
|
|
a
Dewey Classification
658.562
|
|
|
100 -MAIN ENTRY--PERSONAL NAME
|
|
a
Personal name
Pantry Sheila
|
|
|
245 -TITLE STATEMENT
|
|
a
Title
The complete guide to preparing and implementing service level agreements /
|
|
c
Statement of responsibility, etc
Sheila Pantry, Peter Griffiths.
|
|
h
Medium
BOOK
|
|
|
260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
|
|
a
Place of publication, distribution, etc
London :
|
|
b
Name of publisher, distributor, etc
Library Association,
|
|
c
Date of publication, distribution, etc
2001.
|
|
|
300 -PHYSICAL DESCRIPTION
|
|
a
Extent
xiii, 193 p. ;
|
|
c
Dimensions
24 cm.
|
|
|
500 -GENERAL NOTE
|
|
a
General note
Previous ed.: 1997.
|
|
|
504 -BIBLIOGRAPHY, ETC. NOTE
|
|
a
Bibliography, etc
Includes bibliographical references and index.
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Servicelevel agreements
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Total quality management
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Service industries
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Service industries
|
|
|
700 -ADDED ENTRY--PERSONAL NAME
|
|
a
Personal name
Griffiths, Peter.
|
|
