APA

Olsen M. D., . (1996). Service Quality in Hospitality Organizations. New York: Cassell.

Chicago

Olsen Michael D, . 1996. Service Quality in Hospitality Organizations. New York: Cassell.

Harvard

Olsen M. D., . (1996). Service Quality in Hospitality Organizations. New York: Cassell.

MLA

Olsen Michael D, . Service Quality in Hospitality Organizations. New York: Cassell. 1996.