How to profitably delight your customers /
Mather Hal
How to profitably delight your customers / Hal Mather. - Cambridge, [Eng.] : Boca Raton : Woodhead Pub. in association with the Institute of Operations Management ; CRC Press, c1999. - x, 185 p. : ill. ; 24 cm.
"CRC Press order number: WP0567"--T.p. verso.
Includes bibliographical references (p. [182]) and index.
1855733811 0849305675
Customer services--Management
HF5415.5
How to profitably delight your customers / Hal Mather. - Cambridge, [Eng.] : Boca Raton : Woodhead Pub. in association with the Institute of Operations Management ; CRC Press, c1999. - x, 185 p. : ill. ; 24 cm.
"CRC Press order number: WP0567"--T.p. verso.
Includes bibliographical references (p. [182]) and index.
1855733811 0849305675
Customer services--Management
HF5415.5