Normal görünüm MARC görünümü ISBD görünümü

Kossmann, Mario.

Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann. - Great Britain : Ashgate, 2006. - xvi, 192 pages : illustrations ; 24 cm.

Includes bibliographical references (pages [187]-188) and index.

ISBN: 0754647250 (alk. paper)

Nat. Bib. Agency Control No.: 013397488

Subjects--Topical Terms:
Airplanes--Design and construction--Quality control.
Aircraft industry--Customer services--Quality control.
Airlines--Customer services--Quality control.
Airports--Management--Quality control.

LC Class. No.: TL671.28

Dewey Class. No.: 629.134/2