TY  - BOOK
AU  - Harper Gary
TI  - The joy of conflict resolution: transforming victims, villains and heroes in the workplace and at home 
SN  - 0865715157
AV  - HD42 
PY  - 2004///
CY  - Gabriola Island, B.C.
PB  - New Society Publishers
KW  - Conflict management
KW  - Interpersonal conflict
N1  - Includes bibliographical references (p. 187-189) and index
ER  -