TY - BOOK AU - Jackson Kevin T TI - Building reputational capital: strategies for integrity and fair play that improve the bottom line SN - 0195161386 AV - HF5387 U1 - 658.4/08 PY - 2004/// CY - New York PB - Oxford University Press KW - Business ethics KW - Leadership KW - Moral and ethical aspects KW - Organizational behavior KW - Industrial management KW - Reliability KW - Honesty KW - Goodwill Commerce N1 - Includes bibliographical references (p. [199]-217) and index; What reputational capital is: Open your eyes; Switching paradigms; Getting a handle on reputational capital; A fresh economic concept; How to gauge reputational capital; Integrity and fair play: wellsprings of reputation; A reputation calculus; Becoming a zeta firm: a company of character -- How to build and sustain reputational capital: Generating reputational capital; Forging reputation from inside; Outside-in strategies; Harnessing reputational strengths; Building reputation across cultures; Reputation rescue -- Conclusion UR - http://www.loc.gov/catdir/toc/ecip0411/2003025581.html ER -