Anderson Kare Getting what you want : how to reach agreement and resolve conflict every time / Kare Anderson. - New York : A Plume Book , 1994 . - xii, 244 p. : ill. ; 21 cm. Includes index. ISBN: 0452270537 Subjects--Topical Terms: NegotiationInterpersonal conflictConflict management LC Class. No.: BF637.N4 Dewey Class. No.: 158/.5