TY  - GEN
AU  - Anderson Kare
TI  - Getting what you want : : how to reach agreement and resolve conflict every time 
SN  - 0452270537
AV  - BF637.N4 
U1  - 158/.5 
PY  - 1994///
CY  - New York
PB  - A Plume Book
KW  - Negotiation
KW  - Interpersonal conflict
KW  - Conflict management
N1  - Includes index
ER  -