TY  - BOOK
AU  - Sadgrove,Kit
TI  - Making TQM work
T2  - Kogan Page better management skills
SN  - 0749415215
AV  - TS156 
U1  - 658.562  
PY  - 1995///
CY  - London
PB  - Kogan Page
KW  - Total quality management
ER  -