TY  - BOOK
AU  - Gatiss Gordon F
ED  - Institute for Supervision and Management
TI  - Total quality management: a total quality approach 
T2  - Management skills series
SN  - 0304337951 (pbk.)
AV  - PD31 
U1  - 658.4  
PY  - 1996///
CY  - London
PB  - Cassell, in association with the Institute for Supervision and Management
KW  - Total quality management
N1  - Includes bibliographical references (p. [156]-158)
ER  -