Managing business process flows :  principles of operations management / 
Ravi Anupindi ... [et al.]. 
 - 2nd ed. 
 - Upper Saddle River, NJ :  Pearson/Prentice Hall,  2004. 
 - p. cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130675466 (paperback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management<br/>Process control
<br/><br/><label>LC Class. No.: </label>TS155 
<br/><br/><label>Dewey Class. No.: </label>658.5