Managing business process flows : principles of operations management / Ravi Anupindi ... [et al.]. - 2nd ed. - Upper Saddle River, NJ : Pearson/Prentice Hall, 2004. - p. cm. Includes bibliographical references and index. ISBN: 0130675466 (paperback) Subjects--Topical Terms: Production managementProcess control LC Class. No.: TS155 Dewey Class. No.: 658.5