TY  - BOOK
AU  - Anupindi Ravi
TI  - Managing business process flows: principles of operations management 
SN  - 0130675466 (paperback)
AV  - TS155 
U1  - 658.5 
PY  - 2004///
CY  - Upper Saddle River, NJ
PB  - Pearson/Prentice Hall
KW  - Production management
KW  - Process control
N1  - Includes bibliographical references and index
ER  -