TY - BOOK AU - Burton, John W., TI - Conflict resolution: its language and processes SN - 0810832658 AV - HM136 U1 - 303.6/9 PY - 1996/// CY - Lanham, Md. PB - Scarecrow Press KW - Conflict management KW - Terminology N1 - Includes bibliographical references (p. [83]-84) and index; 1. Problem-Solving Conflict Resolution -- 2. The Language of Conflict Resolution -- 3. Selected Terms -- 4. Conflict Resolution Processes -- 5. The Processes of Conflict Resolution ER -