Owen, Tim. <br/><br/>
Success at the enquiry desk :  successful enquiry answering - every time / 
Tim Buckley Owen. 
 - 4th ed (rev.) 
 - London :  Facet,  2003. 
 - xiii, 114 p. ;  22 cm. 
 - The successful LIS professional. .
 - Successful LIS professional. .
<br/><br/> Previous ed.: published by: Library Association Publishing, 2000. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1856044777 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services--Quality control<br/>Reference services Libraries
<br/><br/><label>LC Class. No.: </label>Z711 
<br/><br/><label>Dewey Class. No.: </label>025.52