TY  - BOOK
AU  - Owen,Tim
TI  - Success at the enquiry desk: successful enquiry answering - every time 
T2  - The successful LIS professional
SN  - 1856044777
AV  - Z711 
U1  - 025.52 
PY  - 2003///
CY  - London
PB  - Facet
KW  - Information services
KW  - Quality control
KW  - Reference services Libraries
N1  - Previous ed.: published by: Library Association Publishing, 2000; Includes bibliographical references and index
ER  -