TY  - BOOK
AU  - Flanigan Eileen
AU  - Scott Jon
TI  - Process improvement: how to enhance your organisation's effectiveness 
SN  - 0749418893
AV  - TS155  
U1  - 658.5 
PY  - 1996///
CY  - London
PB  - Kogan Page
KW  - Organizational effectiveness
N1  - Originally published: Menlo Park : Crisp, 1995
ER  -