Wright J Nevan <br/><br/>
The management of service operations / 
J. Nevan Wright. 
 - London :  Continuum,  2001. 
 - xiii, 239 p. :  ill. ;  25 cm. +  1 computer laser optical disc. 
<br/><br/> First published: London : Cassell, 1999. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0826459692 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>LC Class. No.: </label>HD9980.5