TY  - BOOK
AU  - Wright J Nevan
TI  - The management of service operations
SN  - 0826459692
AV  - HD9980.5 
PY  - 2001///
CY  - London
PB  - Continuum
KW  - Service industries
KW  - Management
N1  - First published: London : Cassell, 1999; Includes bibliographical references
ER  -