TY  - BOOK
AU  - Roberts Harry V
AU  - Sergesketter Bernard F
TI  - Quality is personal: a foundation for total quality management 
SN  - 0029266262 (cloth)
AV  - HD62.15 
U1  - 658.5/62 
PY  - 1993///
CY  - New York
PB  - Free Press
KW  - Total quality management
N1  - Includes index
ER  -