Cross Richard  1947 <br/><br/>
Customer bonding :  pathway to lasting customer loyalty / 
Richard Cross and Janet Smith. 
 - Lincolnwood, Ill. :  NTC Business Books,  1995. 
 - xix, 254 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references (p. 223-238)and index. 
<br/><br/><label>ISBN: </label>0844233188 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Customer Loyalty
<br/><br/><label>LC Class. No.: </label>HF5415.5 
<br/><br/><label>Dewey Class. No.: </label>658.8/12