Robertson Kelley <br/><br/>
Stop, ask and listen :  how to welcome your customers and increase your sales / 
Kelley Robertson. 
 - 1st ed. 
 - Toronto ;  New York :  Stoddart,  2002. 
 - x, 165 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>0773762515 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Selling<br/>Customer services<br/>Vente
<br/><br/><label>LC Class. No.: </label>HF5438.25 
<br/><br/><label>Dewey Class. No.: </label>658.85