Detz Joan <br/><br/>
It's not what you say, it's how you say it / 
Joan Detz. 
 - 1st ed. 
 - New York :  St. Martin's Griffen,  2000. 
 - xvii, 221 p. ;  21 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0312243057 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public speaking
<br/><br/><label>LC Class. No.: </label>PN4121