TY  - BOOK
AU  - Detz Joan
TI  - It's not what you say, it's how you say it
SN  - 0312243057
AV  - PN4121 
PY  - 2000///
CY  - New York
PB  - St. Martin's Griffen
KW  - Public speaking
N1  - Includes bibliographical references and index
ER  -