TY - BOOK AU - Metcalfe Les AU - Richards Sue ED - European Institute of Public Administration TI - Improving public management SN - 0803981031 AV - JN428 PY - 1987/// CY - London, Newbury Park, Calif. PB - Sage KW - Civil service reform KW - Great Britain KW - Civil service KW - Politics and government KW - 1979 N1 - Includes index; "European Institute of Public Administration."; Bibliography: p. [228]-236 ER -