Owen, Tim. <br/><br/>
Success at the enquiry desk:  successful enquiry answering -every time / 
Tim Owen. 
 - 3rd ed. 
 - London :  Library Association Publishing,  2000. 
 - xv, 87 p. :  1 form ;  22 cm. 
 - The successful LIS professional. .
<br/><br/>Includes bibliographical references (p. 73-81) and index. 
<br/><br/><label>ISBN: </label>1856044041 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services Libraries
<br/><br/><label>LC Class. No.: </label>Z711