Schiffman Stephan <br/><br/>
Cold calling techniques (that really work!) / 
Stephan Schiffman. 
 - 4th ed. completely updated and rev. 
 - Holbrook, Mass. :  Adams Media Corp.,  1999. 
 - xiv, 140 p. ;  22 cm. 
<br/><br/><label>ISBN: </label>1580620760 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Telephone selling<br/>Telemarketing
<br/><br/><label>LC Class. No.: </label>HF5438.3 
<br/><br/><label>Dewey Class. No.: </label>658.85