TY  - BOOK
AU  - Back Ken
AU  - Back Kate
TI  - Assertiveness at work: a practical guide to handling awkward situations 
SN  - 007084576X
AV  - HF5500.2 
U1  - 658.4/092 
PY  - 1986///
CY  - London
PB  - Guild
KW  - Communication in personnel management
KW  - Assertiveness Psychology
KW  - Interpersonal relations
KW  - Management
KW  - Psychological aspects
N1  - Includes index
ER  -