Czegel, Barbara,  1953- <br/><br/>
Technical support on the Web :  designing and maintaining an effective e-support site / 
Barbara Czegel. 
 - New York :  J. Wiley,  2001. 
 - xv, 376 p. :  ill. ;  24 cm. 
<br/><br/><label>ISBN: </label>0471391875  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Web sites--Design<br/>World Wide Web<br/>Web publishing
<br/><br/><label>LC Class. No.: </label>TK5105.888