TY  - BOOK
AU  - Czegel,Barbara
TI  - Technical support on the Web: designing and maintaining an effective e-support site 
SN  - 0471391875 
AV  - TK5105.888 
PY  - 2001///
CY  - New York
PB  - J. Wiley
KW  - Web sites
KW  - Design
KW  - World Wide Web
KW  - Web publishing
ER  -