Press, Irwin. <br/><br/>
Patient satisfaction :  understanding and managing the experience of care / 
Irwin Press. 
 - 2nd ed. 
 - Chicago, IL :  Health Administration Press,  2006. 
 - xvii, 262 p. :  ill. ;  23 cm. 
 - ACHE management series .
 - Management series (Ann Arbor, Mich.) .
<br/><br/> Previous ed. has subtitle: Defining, measuring, and improving the experience of care. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781567932508 1567932509 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Patient satisfaction<br/>Physician and patient<br/>Medical care--Quality control
<br/><br/><label>LC Class. No.: </label>WX 158.5 
<br/><br/><label>Dewey Class. No.: </label>362.1068