TY  - BOOK
AU  - Press,Irwin
TI  - Patient satisfaction: understanding and managing the experience of care 
T2  - ACHE management series
SN  - 9781567932508
AV  - WX 158.5 
U1  - 362.1068 
PY  - 2006///
CY  - Chicago, IL
PB  - Health Administration Press
KW  - Patient satisfaction
KW  - Physician and patient
KW  - Medical care
KW  - Quality control
N1  - Previous ed. has subtitle: Defining, measuring, and improving the experience of care; Includes bibliographical references
ER  -