Bate Paul <br/><br/>
Bringing user experience to healthcare improvement :  the concepts, methods and practices of experience-based design /  
Paul Bate and Glenn Robert ; foreword by Lynne Maher. 
 - Oxford :   Radcliffe Pub.,  2007. 
 - 207 p. :  ill. ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781846191763 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Health services administration<br/>Health planning
<br/><br/><label>LC Class. No.: </label>W 84.1  
<br/><br/><label>Dewey Class. No.: </label>362.1068