TY  - GEN
AU  - Bate Paul
AU  - Robert Glenn
TI  - Bringing user experience to healthcare improvement: the concepts, methods and practices of experience-based design / 
SN  - 9781846191763
AV  - W 84.1  
U1  - 362.1068  
PY  - 2007///
CY  - Oxford : 
PB  - Radcliffe Pub.
KW  - Health services administration
KW  - Health planning
N1  - Includes bibliographical references and index
ER  -