TY - BOOK AU - Gerzon,Mark AU - Kardam,Ali AU - Dicleli,Zülfü ED - MESS. TI - Çatışmalı ortamlarda liderlik : : başarılı liderler farklılıkları nasıl fırsatlara dönüştürüyor? SN - 9756589809 (pbk.) AV - HD42 PY - 2006/// CY - İstanbul PB - MESS KW - Conflict management KW - Leadership N1 - Includes bibliographical references and index; pt. I: Three faces of leadership. The demagogue ; The manager ; The mediator -- pt. 2: Eight tools for the leader as mediator. Integral vision ; Systems thinking ; Presence ; Inquiry ; Conscious communication ; Dialogue ; Bridging ; Innovation -- Conclusion: Transforming conflict into opportunity -- Appendix: When conflict erupts : guidelines in times of crisis ER -