Elmadanı, Hassan . The Impact Of Service Quality On Customer Satisfaction: Evidence From Bank Commerce And Development (BOCD) Of Libya Hassan Elmadani; Thesis SupervisorAst. Prof. Dr. Ahmet Ertugan - Lefkoşa : Near East University, 2017 - 69 p. ; 30 cm. Thesis (Master) Includes bibliografical referances Text in English Subjects--Corporate Names: Near East University --Dissertation Subjects--Topical Terms: marketing management LC Class. No.: HF5415