Özkent, Bora. <br/><br/>
Emsalsiz :  müşteri deneyimleri yaratmak / 
Bora Özkent. 
 - 2nd ed. 
 - Ankara :  Elma Yayınevi,  2016. 
 - 197 p.,  21 cm. 
<br/><br/><label>ISBN: </label>9786055286033 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Customer relations<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HF5415.5