Kossmann, Mario. <br/><br/>
Delivering excellent service quality in aviation :  a practical guide for internal and external service providers / 
Mario Kossmann. 
 - Great Britain :  Ashgate,  2006. 
 - xvi, 192 pages :  illustrations ;  24 cm. 
<br/><br/>Includes bibliographical references (pages [187]-188) and index. 
<br/><br/><label>ISBN: </label>0754647250 (alk. paper) 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>013397488 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airplanes--Design and construction--Quality control.<br/>Aircraft industry--Customer services--Quality control.<br/>Airlines--Customer services--Quality control.<br/>Airports--Management--Quality control.
<br/><br/><label>LC Class. No.: </label>TL671.28 
<br/><br/><label>Dewey Class. No.: </label>629.134/2