Johnston, Robert,  1953- <br/><br/>
Service operations management :  improving service delivery / 
Robert Johnston, Graham Clark and Michael Shulver. 
 - Fourth edition. 
 - xxii, 460 pages :  color illustrations ;  27 cm 
<br/><br/> Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780273740483 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5 
<br/><br/><label>Dewey Class. No.: </label>658