TY - GEN AU - Sheth, Jagdish N. AU - Mittal,Banwari AU - Newman,Bruce I. TI - Customer behavior: consumer behavior & beyond SN - 003098016X AV - HF5415.32 U1 - 658.8 PY - 1999/// CY - Fort Worth PB - Dryden Press KW - Consumer behavior KW - Consumers' preferences KW - Consumer satisfaction KW - Marketing N1 - Includes bibliographical references and indexes ER -