Quality management in hospitality :  best practice in action / 
edited by Andrew Lockwood, Michael Baker, Andrew Ghillyer. 
 - London :  Cassell,  1996. 
 - vii, 167 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0304334863 0304334855 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Tourism--Management.<br/>Quality assurance.
<br/><br/><label>LC Class. No.: </label>TX911.3.M27 
<br/><br/><label>Dewey Class. No.: </label>647.94068