TY  - BOOK
AU  - Lockwood,Andrew
AU  - Baker,Michael J.
AU  - Ghillyer,Andrew
TI  - Quality management in hospitality: best practice in action 
SN  - 0304334863
AV  - TX911.3.M27 
U1  - 647.94068 
PY  - 1996///
CY  - London
PB  - Cassell
KW  - Hospitality industry
KW  - Management
KW  - Tourism
KW  - Quality assurance
ER  -