Ndungu, Gladys Watiri. <br/><br/>
The relationship between customer satisfaction and retention :  A case study of 4 star and 5 star hotels in rift valley region, Kenya / 
Gladys Watiri Ndungu ; Thesis supervisor: Prof. Dr. Tülen Saner. 
 - Nicosia :  Near East University,  2021. 
 - viii, 57 p. ;  30 cm. 
<br/><br/>Thesis (Master) 
<br/><br/>Includes bibliographical references. 
<br/><br/><br/>Text in English 
<br/><br/><label>Subjects--Corporate Names: </label><br/>Near East University--Dissertation
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel management--Customer satisfaction<br/>Institute of Graduate Studies--Tourism Management--Near East University
<br/><br/><label>LC Class. No.: </label>TX911.3