TY  - GEN
AU  - Ndungu,Gladys Watiri
AU  - Saner,Tülen
TI  - The relationship between customer satisfaction and retention: A case study of 4 star and 5 star hotels in rift valley region, Kenya 
AV  - TX911.3 
PY  - 2021///
CY  - Nicosia
PB  - Near East University
KW  - Near East University
KW  - Dissertation
KW  - Hotel management
KW  - Customer satisfaction
KW  - Institute of Graduate Studies
KW  - Tourism Management
N1  - Thesis (Master); Includes bibliographical references
UR  - http://docs.neu.edu.tr/library/9327302164.pdf
ER  -