TY - GEN AU - Huddleston, Kathryn. TI - Back on the quality track: how organizations derailed & recovered SN - 0814402828 AV - HD62.15 U1 - 658.5/62/0973 20 PY - 1995/// CY - New York PB - AMACOM, American Management Association KW - Total quality management KW - Quality control KW - Quality of products KW - History KW - United States N1 - Includes bibliographical references (p. 305-306) and index ER -