TY - GEN AU - Schumann,Paul A. TI - Innovate!: straight path to quality, customer delight, and competitive advantage SN - 0070557144 (recycled, acid-free paper) : AV - HC79.T4 U1 - 658.8 20 PY - 1994/// CY - New York PB - McGraw-Hill KW - Consumer satisfaction KW - Marketing KW - Technological innovations KW - Competition KW - Economic aspects N1 - Includes bibliographical references and index ER -