Kamara, Isatu Jenifer.

The Significance of Providing Service Quality in Relation to Customer Satisfaction in the Banking Sector / Isatu Jenifer Kamara ; thesis supervisor : Prof. Dr. Şerife Zihni Eyüpoğlu. - Nicosia : Near East University, 2024. - 69 pages ; 30 cm.

Thesis (Master)

Includes bibliographical references.


Text in English


Near East University--Dissertation


Institute of Graduate Studies--Department of Business Administration--Near East University
Lisansüstü Eğitim Enstitüsü--İşletme Bölümü--Yakın Doğu Üniversitesi
Service Quality
Customer Satisfaction
Customer Loyalty
Customer Loyalty--Customer Retention

--Sierra Leone

HF5415.5