The Significance of Providing Service Quality in Relation to Customer Satisfaction in the Banking Sector /
Isatu Jenifer Kamara ; thesis supervisor : Prof. Dr. Şerife Zihni Eyüpoğlu.
- Nicosia : Near East University, 2024.
- 69 pages ; 30 cm.
Thesis (Master)
Includes bibliographical references.
Text in English
Near East University--Dissertation
Institute of Graduate Studies--Department of Business Administration--Near East University Lisansüstü Eğitim Enstitüsü--İşletme Bölümü--Yakın Doğu Üniversitesi Service Quality Customer Satisfaction Customer Loyalty Customer Loyalty--Customer Retention