Kaplan, Robert S., 1940-. Balanced scorecard : Şirket stratejisini eyleme dönüştürmek / Robert S. Kaplan, David P. Norton, tr. Serra Egeli. - İstanbul : Sistem , 2003. - 376 p. : ill. ; 22 cm. ISBN: 0875846513 Subjects--Topical Terms: Industrial productivity |Strategic planning|Organizational effectiveness--Measurement|Evaluation LC Class. No.: HD56