TY - GEN AU - Hirschman, Albert O. TI - Exit, voice, and loyalty: responses to decline in firms, organizations, and states SN - 0674276604 (pbk.) AV - HM786 U1 - 302.3/5 PY - 2004///?], c1970 CY - Cambridge, Mass. PB - Harvard University Press KW - Organizational sociology KW - Dissenters KW - Loyalty N1 - Includes bibliographical references and index ER -