TY  - GEN
AU  - Esin Ali
TI  - ISO 9001:2000'nin ışığında hizmette toplam kalite / 
SN  - 9757064505
AV  - HF5415.5  
PY  - 2004///
CY  - Ankara : 
PB  - METU Press, 
KW  - Service industries
KW  - Quality control
KW  - Total quality management
KW  - ISO 9000 Series Standards
N1  - Includes bibliographical references (p. 379-383) and index
ER  -