Includes bibliographical references.

Introduction / Giorgio Petroni -- Technology and public administration : conditions for successful e-government development : some introductory observations / Ignace Snellen -- E-government in the Republic of San Marino : some successful initiatives / Giorgio Petroni and Leonardo Tagliente -- Gateways and clusters : the government of Canada's experience with client-oriented single-window electronic service delivery / David C.G. Brown -- The development of the Spanish electronic administration / David Sancho -- La modernisation digitale de l'Administration publique / Antoine Maniatis -- The use of space technologies for more effective and efficient public administration / Yuko Kaneko -- Introduction / Fanie Cloete -- Maximising the potential of transforming policy failure into policy success : e-goverment, the digital divide and e-development / Fanie Cloete -- Les r鳩stances culturelles au d鶥loppement de l'e-gouvernance dans la contexte africain : plaidoyer pour une e-gouvernance universelle / M. Jacques Mariel Nzouankeu -- Strengthening Tanzania's public administration through electronic governance : prospects and problems / Mujwahuzi H.M. Njunwa -- E-governmment and political challenge : digital divide as a public policy field in Brazil / Marco Aur鬩o Ruediger and Deborah Moraes Zouain.

Text in English, French.